Shipping policy
All orders will be processed within 1–3 business days after payment confirmation. Weekends and public holidays are not included in processing time. All apparel and footwear items are professionally packaged with dust-proof, wrinkle-resistant and shockproof materials to avoid deformation, damage or stains during international transportation.
We ship globally from our United Kingdom warehouse. Shipping rules are fixed as follows: Orders under £50 will be charged a flat shipping fee of £9.50, with an estimated delivery time of 2–17 business days. Orders of £50 and above enjoy free standard international shipping, with an estimated delivery time of 3–25 business days.
All delivery times are estimated and not guaranteed. Delays may occur due to customs inspection, international logistics transfer, weather conditions, peak season backlogs or policy changes, which are beyond our control. After dispatch, a tracking number will be issued, and tracking data will take 24–48 hours to update online.
All import duties, taxes and customs fees incurred in the destination country are borne by the buyer. We provide complete official documents to support customs clearance.
Please confirm your shipping address correctly before checkout. We are not responsible for wrong delivery, return or loss caused by incorrect address information. If you receive damaged, defective or wrong items, please contact customer service within 48 hours after delivery with photos and videos for after-sales handling.